FAQ

 

Is therapy confidential?

It is our ethical and legal duty to maintain the confidentiality of our clients, except in a few limited cases either mandated or permitted by law. We take clients’ confidentiality and safety very seriously. Even in cases where we are authorized or mandated to disclose personal information, we make every effort to be transparent about the process, offer opportunities to ask questions and address concerns, and disclose the minimum amount of information necessary to fulfill the purpose of the disclosure. Please see the Notice of Privacy Practices form below for additional details.

Do you provide virtual or in-person services?

At this time, all therapy sessions are offered virtually through a secure, HIPAA-compliant platform, allowing you to receive support from the comfort and convenience of your own space.

I currently provide virtual therapy to clients in Washington, DC, Maryland, Virginia, Texas, Florida, Illinois, Georgia, North Carolina, Pennsylvania, Colorado, and Arizona— as well as 30+ additional PSYPACT states.

Can I use my insurance?

Thryve Wellness House is an out-of-network provider. We are not accepting insurance at this time. Many insurance plans offer out-of-network benefits, which will cover a substantial portion of therapy fees. Additionally, therapy is commonly covered by Flexible Spending Account (FSA) and Health Savings Account (HSA) plans. Please contact your insurance provider to determine your mental health benefits. If you would like to submit information to your insurance company for reimbursement, monthly statements will be provided. We welcome and encourage conversations about billing and insurance to support clients in making the most informed and financially sustainable decision for your mental health needs.